FAQs

WHEN WILL YOU SHIP MY ITEM?
  • All items are subject to a handling period before they are dispatched.
  • 99% of orders leave the warehouse within 2-5 days of payment.
  • We will notify you by email when your items have been shipped.

 

WHEN WILL I RECEIVE MY ITEM(S)?

Items are typically delivered between 2-3 weeks. This may be a little longer for international delivery. For other specialty and giveaway items, please allow up to 5 weeks delivery time as they may be shipping from other countries.

 

WHERE ARE MY ITEMS COMING FROM?

Although our fulfillment house is located in America, some of our specialty items are located in other countries such as Australia, Germany, United Kingdom, and China.

 

WILL MY ITEMS BE SENT IN ONE PACKAGE?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping. Please keep this in mind when receiving deliveries.

 

 

WHAT IF I RECEIVE A DAMAGED OR WRONG PRODUCT?

If you have received the damaged or wrong product, please send image proof and we will either give you a refund or replace your product depending on your choice. Please visit Return Policy for more information on returning items.

 

CAN I CHANGE, CANCEL, OR RETURN MY ORDER?

If you wish to change, refund or cancel your order, you are allowed to do so only before your item has been shipped. Once we have sent out your shipping confirmation email, we no longer have the ability to make changes or to cancel the order.

An item may be returned for a refund or exchange within 7 days of receiving item. (All items are tracked to verify delivery.) The item must be in the original, unused condition as originally shipped to the customer. Please include the name you used when you placed the order on all returns and you will be refunded to the card you used when placing your order. Refunds take up to 5-10 business days to hit your account. If you would like to exchange an item please let us know what size you would like to exchange for on the card that was shipped with your items.


WHERE DO YOU SHIP TO?
We currently only ship to addresses in USA. 



The Indulge Store is not responsible for any lost or stolen packages once delivered.

Please contact us if you have any other questions concerning your order.

Happy Shopping!